Merchant Questions and Answers

Setting up a merchant account shouldn't be confusing or difficult. Let us help.

How can I troubleshoot my merchant terminal?

Choose your problem from the five most common problem sets below and check to see if you have tried each of the solutions listed. If you cannot find the solution here call our customer service help desk at 866.808.4621.

No Power?

Check that you are using the correct power cord
Unplug your power cord and plug back in
Try a different outlet

Are you having trouble reading cards?

Try another card
Unplug power and/or reset terminal
Clean the card swipe

Are you having a problem with debit?

Check that the key is working in terminal
Check master key location
Reset terminal
Call tech support

Modem / Communication Problem?

Test line with different phone
Check for rollover system
Check for splitter
Check terminal for a "9"

Check authorization & settlement phone #'s
Printer Problem?

Check printer for solid light
Check cable between printer & terminal
Try different outlet

Are you printing on correct side of paper?

Printer test (hold paper feed, unplug power)